Book: Bolman, Lee G. and Terrence E. Deal. Reframing Organizations: Artistry, Choice and Leadership. 2003. 512 pages.
Preliminaries: Jana Bradley graciously facilitated our discussion this month. Also joining us for the first time was Elaine, who brought a lot of insight to the discussion. As usual, we chatted informally with snacks before getting down to the discussion.
Book Discussion: Jana began the discussion by presenting the basic premise of the book, and describing the four frames: structural, human resources, political and symbolic. She noted that a leader should have the capacity to use all of the frames. She also provided some historic background about management theory, and discussed how this was a “classification system,” which brought out lots of librarian grins. She agreed that there were many subcategories, and understanding the frames allows a leader/manager to mix and match as needed.
One group member pointed out that there is no magic bullet – a person can do everything “right,” yet the hoped-for outcomes don’t happen. She added that leaders seem to need a bit of serendipity as well.
The group spent some time discussing the symbolic framework, which Jana said that often times her students struggle to appreciate. Jana pointed out the use of “symbolic ambiguity” – the use of symbols that can have multiple meanings, and resonate with people in different ways, allowing them to buy-in to the idea.
The discussion concluded with talk about which frameworks are at work in libraries. Member pointed out that to some extent, all of the frameworks are there – the structure in the way the library is organized to provide books; human resources training especially in customer services; the role politics plays in how libraries are funded and operated; and both the values (right to access/freedom to read) and symbolic role they play in a community as a champion for those values. Jana noted that many libraries were classic bureaucracies, and challenged the group to think about what they would change.
Something to Think About: Should a leader strive for harmony?
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